What is Nonconforming Work in ISO 17025? 

ISO 17025 Clause 7.10 describes the requirements of Non-conforming work. In this blog, we understand the required process step by step. 

ISO 17025 Clause 7.10 describes the requirements of Non-conforming work. In this blog, we understand the required process step by step. 

What is Nonconforming work?

A Non-Conforming Work as the name suggests a work that does not conform to its procedure. 

For example, if my labs’ environment conditions are out of specified limit or the condition of the equipment I used for Calibration or test is not good. 

This type of work is called Nonconforming work. 

As per the standard ISO 17025:2017, A Non-Conforming Work is a work do not conform

• to its own procedure 
• Agreed requirements of the customer

Wrong results can be found in Internal Audits, Customer Feedback, Equipment Maintenance, Customer Visit or Internal Quality Checks. 

The main aim to control Non-Confirming Work 

• prevents wrong results from being sent to clients
• provides opportunities for improvement

How Can I Identify the Nonconforming Work

Here is a quick checklist to identifying the Non-Conforming Work 

• QC procedures
• Calibration results 
• External assessments
• Internal audits
• Management review 
• Customer feedbacks 
• Customer Compliant
• Control of existing Non-conforming Work

Requirements to address Non-conforming work 

Policy & Procedures for Control of Non-conforming work shall include: 

• Responsibilities and authorities designated and actions are defined (like withholding reports, halting of work etc.) 
• Evaluation significance
• Correction immediately 
• Notification and recall of nonconforming work released to clients
• Responsibility for resumption of work 

Corrective actions to be followed 

• Doubt about the compliance of its own policies and procedure
• When evaluation indicates the recurrence of Nonconforming work 

How to maintain Records of Nonconforming work

• Date and time nonconformity was detected
• Nature of the nonconforming work
• The quantity of nonconforming work
• The significance of the nonconforming work in terms of potential consequences
• Disposition of the nonconforming work
• Authority for disposition decision

Or check this ready to use document