
ISO 17025 Clause 7.10 describes the requirements of Non-conforming work. In this blog, we understand the required process step by step.
ISO 17025 Clause 7.10 describes the requirements of Non-conforming work. In this blog, we understand the required process step by step.
What is Nonconforming work?
A Non-Conforming Work as the name suggests a work that does not conform to its procedure.
For example, if my labs’ environment conditions are out of specified limit or the condition of the equipment I used for Calibration or test is not good.
This type of work is called Nonconforming work.
As per the standard ISO 17025:2017, A Non-Conforming Work is a work do not conform
- to its own procedure
- Agreed requirements of the customer
Wrong results can be found in Internal Audits, Customer Feedback, Equipment Maintenance, Customer Visit or Internal Quality Checks.
The main aim to control Non-Confirming Work
- prevents wrong results from being sent to clients
- provides opportunities for improvement
How Can I Identify the Nonconforming Work
Here is a quick checklist to identifying the Non-Conforming Work
- QC procedures
- Calibration results
- External assessments
- Internal audits
- Management review
- Customer feedbacks
- Customer Compliant
- Control of existing Non-conforming Work
Requirements to address Non-conforming work
Policy & Procedures for Control of Non-conforming work shall include:
- Responsibilities and authorities designated and actions are defined (like withholding reports, halting of work etc.)
- Evaluation significance
- Correction immediately
- Notification and recall of nonconforming work released to clients
- Responsibility for resumption of work
Corrective actions to be followed
- Doubt about the compliance of its own policies and procedure
- When evaluation indicates the recurrence of Nonconforming work
How to maintain Records of Nonconforming work
- Date and time nonconformity was detected
- Nature of the nonconforming work
- The quantity of nonconforming work
- The significance of the nonconforming work in terms of potential consequences
- Disposition of the nonconforming work
- Authority for disposition decision
Or check this ready to use document
Helpful explanation
thanks 🙂
Helpful Explanation, thanks
Thanks 🙂